Refund Policy

Pillza aims to provide a transparent and fair service experience. This refund policy explains when refunds may be issued for platform services, pharmacy orders, or prescription-related requests.

1. Eligibility for Refunds

Refunds may be considered when a service is not delivered as described, a pharmacy fails to fulfill a valid order, or there is a verified error in processing a transaction. Refunds are reviewed case by case.

2. Non-Refundable Cases

Refunds are generally not available when:

• The customer changes their mind after purchase confirmation.
• The medicine was correctly supplied based on the valid prescription or order details.
• A transaction was completed outside the Pillza platform in violation of the platform rules.
• The issue resulted from user-provided incorrect information or misuse.

3. Prescription-Related Orders

Prescription-processing requests may be cancelled or refused if the uploaded prescription is invalid, incomplete, or not legally acceptable. In such cases, fees already paid may be subject to review and may not be refundable unless the payment was processed in error.

4. Processing Time

Approved refunds are typically processed within a reasonable timeframe after review and confirmation. The time to receive funds depends on the payment method and financial institution.

5. Reversal of Unapproved Off-Platform Payments

Any payment made outside Pillza or through unofficial channels is considered a prohibited transaction. Pillza may deny any refund claim related to off-platform dealings and reserves the right to restrict the user’s account.

6. Support Request

If you believe you are entitled to a refund, please contact the Pillza support team with your order details, proof of payment, and a clear explanation of the issue.